This website is owned by beInformed Group Pty Ltd (“BGPL”), ABN: 37 154 478 725, trading as beCarWise. Finance – Australian Credit Licence BGPL is an ACR# 419386 of Platform Auto Finance Pty Ltd ACL# 444332 (ACN 164 611 367). Insurance – Authorised Representatives BGPL is an Authorised Representative of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 of Level 12, 2 Market Street, Sydney NSW 2000 (Allianz). Allianz can be contacted on 1300 300 573 or by using the contact details listed on www.allianz.com.au BGPL is an Authorised Representative of Smart Guys Pty Ltd ABN 46 129 708 523 AFSL 460412 of 275 Canterbury Road, Canterbury VIC 3126 (Smart Guys). Smart Guys can be contacted on 1300 946 677 or by using the contact details listed on www.thesmartguys.com.au BGPL is a Distributor of the insurer Coverforce Insurance Broking Victoria Pty Limited, ABN 45 127 707 813 AFSL 345986 of Level 15, Fawkner Centre, 499 St Kilda Road, Melbourne VIC 3004 (t/as “Coverforce”). Coverforce can be contacted on 1800 986 445. BGPL is a Distributor of the insurer AAI Limited, ABN 48 005 297 807 AFSL 230859 of PO Box 1453, Brisbane QLD 4001 (t/as “Suncorp Insurance”). Suncorp Insurance can be contacted on 13 11 55 or visit the website at www.suncorp.com.au .
EmailE-mail your complaint to TalkToUs@beCarWise.com.au with "Complaint" in the subject line.
MailManagement Team beInformed Group Pty Ltd PO Box 1207, Crows Nest NSW 1585
General AdviceAny advice given on this website is general advice only and is not specifically based on your own financial objectives, situation or needs. Before you act on the advice you should consider whether this advice is suitable for you. You should read the relevant Product Disclosure Statements before purchasing any products or services. You should always discuss with your accountant or a registered tax agent before entering into a finance contract. While we make every attempt to give you the best product information, BGPL, its agents and employees accept no responsibility for any loss that may arise.
DisclosureBGPL acts as an independent intermediary to:
- arrange finance with respect to acquiring motor vehicles;
- arrange for the purchase of motor vehicles;
- arrange motor vehicle insurance;
- provide ongoing fleet management services.
- a commission or brokerage from the financial institution which has agreed to provide finance;
- a commission or fee from the trader, manufacturer or importer of motor vehicles;
- a commission or fee from Insurance products;
- a service fee for fleet management as agreed.
Fees payable by youWe do not charge you for our services because we are paid commission by the financier. However, you may need to pay the financier’s application fee, if applicable.
Commissions received by usWe may receive commissions from the lenders and lessors who provide finance for you as our customer. These are not fees payable by you. You may obtain from us information about a reasonable estimate of those commissions and how the commission is worked out. We have a volume bonus arrangement in place as part of our association with Platform Finance Group (as aggregator) under which most financiers may pay an additional commission depending on the total volume of business arranged with them. As part of our association with Platform Finance Group, Beinformed Group Pty Ltd may receive additional remuneration in the form of volume bonuses. Bonus remuneration is based on various benchmarks including loan portfolio growth and loan volume through PFG’s member base depending on a individuals financer’s bonus parameters.
ComplaintsWe endeavour to achieve excellent customer service. If you are not satisfied with our service we have established processes for managing your complaint. We will ensure we manage your complaint in confidence and deal with it promptly. If you are unsatisfied with our service, we look to ensure that your complaint:
- is simple to lodge with us;
- is dealt with seriously;
- is managed in confidence; and
- managed expeditiously.
- we gave you the wrong information;
- our service was not up to standard; or
- you have a problem with one of our staff.
- speak to our consultant about it; or
- if you are not satisfied with our consultants response please contact our Management Team, see below.