I’ve had a car accident – who should I call?
First thing’s first – if you’re in any danger, are obstructing traffic or need to lodge a police report, call for police assistance on 131 444. If it is an emergency ring 000. Once the immediate situation has been dealt with, you’ll need to lodge an insurance claim. Contact your insurer directly and they’ll lead you through the process.
Vero Insurance – 1800 222 043
Suncorp Insurance – 13 25 24
Allianz – 13 1000
Not sure who your insurer is? No worries, give us a call on 1300 734 500 and we’ll help you sort it out.
Vero Insurance – 1800 222 043
Suncorp Insurance – 13 25 24
Allianz – 13 1000
Not sure who your insurer is? No worries, give us a call on 1300 734 500 and we’ll help you sort it out.
Help! I need roadside assistance – who should I contact?
DigiCall Roadside Assistance is automatically included in your beCarWise Novated Lease package to give you greater peace of mind on our roads.
If you need assistance, just call us on 1300 734 500, choose Option #4, quote your rego number and someone will be sent out as soon as they can.
If you have your own external Roadside Assistance membership, please contact them directly.
If you need assistance, just call us on 1300 734 500, choose Option #4, quote your rego number and someone will be sent out as soon as they can.
If you have your own external Roadside Assistance membership, please contact them directly.
I’ve forgotten my portal login details – what are they?
Your login ID is your email address and the password is your vehicle’s registration number. When entering the password, please ensure you only use uppercase/capital letters and no spaces.
If you have locked yourself out of the portal, please email novated@becarwise.com.au.
If you have locked yourself out of the portal, please email novated@becarwise.com.au.
My fuel cards have been lost or stolen – what do I do?
If your fuel cards have been misplaced or stolen, please let us know as soon as possible and we will permanently cancel the cards and order replacements.
What are the PINs for my fuel cards?
The PIN for your Ampol card is set by you at the first use of the card. The PIN for your BP card is set as the month and year of your birth (MMYY). If you forget your PINs, please let us know and we can reset them for you.
My car needs service – what do I do?
With servicing and maintenance you have two options:
Vero Insurance – 1800 222 043
1. Go to a merchant that supports the Ampol AutoGuru program (formerly Caltex Starfleet). In this scenario, you book your vehicle in and advise the merchant that your vehicle is managed by Ampol. The service centre will contact Ampol for authority and send the bill to them – no need to swipe your Ampol card. You can find your nearest participating merchant by clicking the “Find a Service Centre” icon in our client portal.
Vero Insurance – 1800 222 043
2. You go to a merchant that does not support the Ampol Auto Guru program. In this case you pay for the work yourself and claim a reimbursement via the “Make a claim” button on our website. In order to process a reimbursement claim, you need to have sufficient funds available in your driver budgets and your employer needs to be up to date with their invoice payments to beCarWise.
Vero Insurance – 1800 222 043
1. Go to a merchant that supports the Ampol AutoGuru program (formerly Caltex Starfleet). In this scenario, you book your vehicle in and advise the merchant that your vehicle is managed by Ampol. The service centre will contact Ampol for authority and send the bill to them – no need to swipe your Ampol card. You can find your nearest participating merchant by clicking the “Find a Service Centre” icon in our client portal.
Vero Insurance – 1800 222 043
2. You go to a merchant that does not support the Ampol Auto Guru program. In this case you pay for the work yourself and claim a reimbursement via the “Make a claim” button on our website. In order to process a reimbursement claim, you need to have sufficient funds available in your driver budgets and your employer needs to be up to date with their invoice payments to beCarWise.
My car needs tyres – do I need to use a specific retailer?
No. As with servicing and maintenance, with tyres you have two options:
1. Go to a merchant that supports the Ampol AutoGuru program. In this scenario, you book your vehicle in and advise the merchant that your vehicle is managed by Ampol. The tyre centre will contact Ampol for authority and send the bill to them – no need to swipe your Ampol card. You can find your nearest participating merchant by clicking the “Find a Service Centre” icon in our client portal.
2. You go to a merchant that does not support the Ampol Auto Guru program. In this case you pay for the tyres yourself and claim a reimbursement via the “Make a claim” button on our website. In order to process a reimbursement claim, you need to have sufficient funds available in your driver budgets and your employer needs to be up to date with their invoice payments to beCarWise.
*Note* If you wish to take advantage of a retail tyre campaign (e.g. buy three tyres and get the fourth one free), these promotions are not compatible with the Ampol AutoGuru program so you would need to pay and claim a reimbursement (option 2 above).
1. Go to a merchant that supports the Ampol AutoGuru program. In this scenario, you book your vehicle in and advise the merchant that your vehicle is managed by Ampol. The tyre centre will contact Ampol for authority and send the bill to them – no need to swipe your Ampol card. You can find your nearest participating merchant by clicking the “Find a Service Centre” icon in our client portal.
2. You go to a merchant that does not support the Ampol Auto Guru program. In this case you pay for the tyres yourself and claim a reimbursement via the “Make a claim” button on our website. In order to process a reimbursement claim, you need to have sufficient funds available in your driver budgets and your employer needs to be up to date with their invoice payments to beCarWise.
*Note* If you wish to take advantage of a retail tyre campaign (e.g. buy three tyres and get the fourth one free), these promotions are not compatible with the Ampol AutoGuru program so you would need to pay and claim a reimbursement (option 2 above).
My vehicle’s insurance or registration is up for renewal – how is this done?
It is the driver’s responsibility to ensure the vehicle is registered and insured at all times. There are two options when it comes to renewing your vehicle’s insurance and registration:
1. Pay your insurance, registration/CTP renewal and lodge a reimbursement claim through our portal by clicking “Make a Claim” on our website. Reimbursements are usually processed within two business days (you will need to have sufficient surplus in your budgets and your employer will need to be up to date on their invoice payments to beCarWise in order to process the reimbursement).
2. Have beCarWise pay the renewals on your behalf. In this instance, please scan your documents (including payment details) to beCarWise and email to novated@becarwise.com.au and specifically request payment on your behalf. You can send photos if you wish, however they must be clear and in high resolution so we can read their contents. As with reimbursements, you need to have sufficient budgets and your employer needs to be up-to-date on their invoice payments to beCarWise in order for us to process payments on your behalf.
1. Pay your insurance, registration/CTP renewal and lodge a reimbursement claim through our portal by clicking “Make a Claim” on our website. Reimbursements are usually processed within two business days (you will need to have sufficient surplus in your budgets and your employer will need to be up to date on their invoice payments to beCarWise in order to process the reimbursement).
2. Have beCarWise pay the renewals on your behalf. In this instance, please scan your documents (including payment details) to beCarWise and email to novated@becarwise.com.au and specifically request payment on your behalf. You can send photos if you wish, however they must be clear and in high resolution so we can read their contents. As with reimbursements, you need to have sufficient budgets and your employer needs to be up-to-date on their invoice payments to beCarWise in order for us to process payments on your behalf.
My lease is ending soon – what are my options?
When your lease is ending, you have three options available:
1. Replace your current vehicle;
2. Refinance the residual on your current lease for a new term and continue with your current vehicle;
3. Pay the lease out.
Your leasing consultant can answer any questions you have and provide further information on your options and how beCarWise can continue to help save you money.
1. Replace your current vehicle;
2. Refinance the residual on your current lease for a new term and continue with your current vehicle;
3. Pay the lease out.
Your leasing consultant can answer any questions you have and provide further information on your options and how beCarWise can continue to help save you money.
I’m leaving my current employer – what happens to the lease?
If you’re leaving your employer then the novated portion of your lease gets terminated and reconciled. We will ask for a bit of information from yourself and from your employer in order to do this and we will also deactivate your fuel cards.
If your novated lease budgets are in surplus, these funds will be returned to your employer who will then apply the appropriate tax and the balance will go to you. If your novated lease budgets are in deficit, these funds will be deducted from your severance package, or billed directly to you.
Once the termination process is concluded, you will make the finance payments directly to the financier (we’ll provide a direct debit form to assist with this) and you will be responsible for the vehicle’s ongoing running costs directly.
If you go to a new employer that supports novated leasing, you can contact their existing provider and request a mid-lease transfer. If your new employer does not have an existing provider and/or is willing to bring beCarWise on as a novated leasing provider, we will just need the contact details of an appropriate person to discuss setting them up with beCarWise.
If you go to an employer which does not support novated leasing, you just continue to make the monthly payments to the financier and look after the vehicle running expenses directly.
If your novated lease budgets are in surplus, these funds will be returned to your employer who will then apply the appropriate tax and the balance will go to you. If your novated lease budgets are in deficit, these funds will be deducted from your severance package, or billed directly to you.
Once the termination process is concluded, you will make the finance payments directly to the financier (we’ll provide a direct debit form to assist with this) and you will be responsible for the vehicle’s ongoing running costs directly.
If you go to a new employer that supports novated leasing, you can contact their existing provider and request a mid-lease transfer. If your new employer does not have an existing provider and/or is willing to bring beCarWise on as a novated leasing provider, we will just need the contact details of an appropriate person to discuss setting them up with beCarWise.
If you go to an employer which does not support novated leasing, you just continue to make the monthly payments to the financier and look after the vehicle running expenses directly.
My budgets are over-spent – what happens?
We understand that sometimes there can be surprises and this can happen with cars too. If your novated lease budgets are temporarily over-spent by no more than $500, we will monitor the budgets and see if they return to surplus naturally.
If your novated lease budgets are continually trending into deficit then a lease modification quote is usually necessary in order to recoup overspent amounts and adjust your budgets to be more reflective of your actual running costs.
*Note* that if your budgets exceed the tolerance of $500, we will not be able to process reimbursement or payment requests until your budgets have returned to sufficient surplus.
If your novated lease budgets are continually trending into deficit then a lease modification quote is usually necessary in order to recoup overspent amounts and adjust your budgets to be more reflective of your actual running costs.
*Note* that if your budgets exceed the tolerance of $500, we will not be able to process reimbursement or payment requests until your budgets have returned to sufficient surplus.
Contact numbers you need to know
beCarWise – 1300 734 500
Vero Insurance claims – 1800 22 043
Suncorp Insurance claims – 13 25 24
beCarWise Roadside Assist – 1300 734 500 (option 4)
Vero Insurance claims – 1800 22 043
Suncorp Insurance claims – 13 25 24
beCarWise Roadside Assist – 1300 734 500 (option 4)
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