beCarWise has officially merged with Paywise, a trusted leader in salary packaging since 1989. As part of this brand transition, beCarWise will operate under the Paywise name from now on.
Transition to Paywise
Paywise is proud to offer industry-leading technology, including our fully-functional Paywise App and Member Portal.
Across our business, we promise highly personalised service and care in the fastest response times imaginable. The service you receive will continue to be of the highest standard.
For more information about beCarWise’s merger with Paywise, please visit Member Transition to Paywise.
We’re communicating with beCarWise novated lease holders and employer contacts via email, but we’re aware that some emails are being blocked by spam filters and may not have been received.
If you have not received any communications from us, please provide your details:
Frequently Asked Questions
Do my employees need to do anything right now?
There is no need to do anything. Your employees’ leases will be transitioning automatically and we’ll communicate every step of the way with your employees.
Are leases changing?
Not at all. All Novated Leases remain unchanged, with the same terms, same structure, and same support.
Will my employees still speak to the same team?
Yes. Our dedicated Customer Experience team is still here for your employees. They can even now speak to us through live chat (a new feature!).
What’s different with Paywise?
Your employees will have access to a faster and more personal experience through the Member Portal and Mobile App, making it easy to check their fund balance, update info, make changes to their budgets and get in touch.
When will employees get access to the Paywise Member Portal?
They’ll receive their login details from Paywise via email once their lease has been successfully transitioned.
What happens to existing fuel cards with beCarWise?
Your employees’ current fuel cards issued by beCarWise will be cancelled shortly after the lease is transitioned to Paywise. This ensures your employees have uninterrupted access to fuel and vehicle-related services via their new Paywise fuel card.
The Paywise fuel card is accepted by the majority of Australian petrol stations including Liberty, Caltex, Ampol, Puma, BP, Shell, 7-Eleven, Coles Express, KWIK Fuel, Felix Energy, EG Fuel Co, Better Choice, Woolworths & Mobil. Additionally, your staff can use their Paywise Fuel Card to pay for servicing, tyres, car washes and even windscreen repairs.
Once the previous fuel cards have been cancelled, we will begin reconciling any remaining balances associated with their beCarWise lease.
What’s happening with funds in beCarWise accounts?
Once beCarWise fuel cards have been cancelled, we will begin reconciling any remaining balances associated with your employee beCarWise leases. These reconciled funds will appear as a deposit line in their Paywise account, ensuring transparency and continuity in their lease management.
Will employees receive notification of my final balance with beCarWise?
Yes, once their lease has been transitioned and their beCarWise fuel cards have been cancelled, the beCarWise reconciliation team will contact them via email. This notification will confirm the final balance being transferred to their Paywise account.
Your employees will see this amount reflected as a deposit line in their Paywise account, once the reconciliation is complete.
Will employees still receive their monthly driver reports via email?
No, they will no longer receive beCarWise driver reports via email. With the transition to Paywise, all payroll contributions and vehicle-related expenses are now managed through the enhanced Paywise Member Portal and Paywise App. Instead, memebrs will begin receiving Paywise Transaction Reports each time a credit or debit is applied to their account, giving them real-time visibility into their lease activity.
How will payroll contributions be managed in Paywise?
Payroll contributions will continue as usual, with no changes to deduction amounts during the transition. Once a lease is active with Paywise, all payments will be managed through the Paywise Member Portal and Paywise App, where members can view their transaction history, lease balance, and upcoming deductions in real time.
How will reimbursement claims be managed in Paywise?
Reimbursement requests will be processed through the Paywise Member Portal and Paywise App. Members will be able to submit claims online and track their progress, similarly to the current beCarWise process. Each time a reimbursement is credited to their personal bank account, they’’ll receive a Paywise Transaction Report for full transparency.
How will payments made on members behalf be managed by Paywise?
Members will be able to submit renewals (such as insurance, registration etc) via the Paywise Member Portal and Paywise app. Please note, payment requests now must have BPAY as a payment option for Paywise to assess these on your employees behalf.
What happens to the beCarWise Adica insurance policy?
Members current beCarWise Adica comprehensive insurance policy will transition to Paywise Adica comprehensive insurance as part of the transition. Coverage will continue uninterrupted, and members will receive updated documentation and confirmation of the change directly from Paywise.
Will my employee’s leasing consultant change?
Not exactly. As part of the transition, the beCarWise and Paywise leasing consultants are joining together to form a unified team. This means members will continue receiving the same personalised support they’re used to, now backed by a larger, more experienced team.
Your staff may hear from a new name from time to time, but rest assured, their lease will continue to be managed with the same care and attention as always.
Will PHEV exemption remain, even after the 1st of April 2025?
Yes, the FBT exemption for Plug-in Hybrid vehicles will remain intact. There will be no break in the novation agreement, no changes to the financial obligations, no change of employer, and novated leases will not be refinanced as part of this transition.
Will one-third FBT reduction eligibility remain intact?
Yes, your members one-third FBT reduction will remain in place, as their novated lease continues without interruption, and they are not changing employers during the transition.
Will payroll deductions change?
No, payroll deductions will remain unchanged during the transition. If your staff wish to make any adjustments after the transition, the Paywise team will be available to assist with any payroll-related enquiries.
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